Комментарии по теме

«Ста­нда­рти­за­ция те­сти­ро­ва­ния и повышение на­де­жно­сти решений за счет инте­гра­ции SAP Solution Manager и SAP Quality Center by HP»
Кирилл Сатарин:
Хорошая статья, дает прекрасное понимание того, как работает взаимодействие между Solution Manager и HP SAP Quality Center. К сожалению авторы не указывают какую именно выгоду можно получить от...
«На­стра­и­ва­ем SLD, MOPZ, EWA в Solution Manager»
Андрей Тимофеев:
Не понятно, для какой версии Solution Manager данное руководство. Если для 7.0, то не актуально.
«Ста­нда­рти­за­ция те­сти­ро­ва­ния и повышение на­де­жно­сти решений за счет инте­гра­ции SAP Solution Manager и SAP Quality Center by HP»
Олег Точенюк:
Когда был размещен пост, рисунков действительно не было видно. Сейчас вроде все нормально.

Магазин

В разделе представлена продукция издательства WIS по различным тематикам для разных групп пользователей. Все материалы - на английском языке

IT Service Management in SAP Solution Manager


Издательство:
Страниц:892
ISBN: 978-1-59229-440-4
Доступные форматы:


Аннотация

•    Understand how to process all of your service, problem, and change requests
•    Get step-by-step configuration instructions for ChaRM and Application Incident Management (the new Service Desk)
•    Find practical advice and best practices
•    Up to date for release 7.1


Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that—and this book provides everything you need to know to take advantage of it! You’ll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time.

Comprehensive Introduction
Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager.

Major Tools in IT Service Management
Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.

Configuration Steps
Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.

Reporting and Analytics
Understand how to use key KPI-based reporting features and dashboards to monitor progress and status.

SAP Solution Manager 7.0 vs. 7.1
Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading.

Highlights Include

•    Application Incident Management (AIM)
•    Change Request Management (ChaRM)
•    SAP CRM Web UI
•    Application Lifecycle Management integration
•    Roles and responsibilities
•    End-to-end setup activities
•    Approval management procedures
•    Transport Management System
•    SAP and non-SAP changes
•    Deltas between 7.0 and 7.1
•    Reporting and analytics
•    Core and extended ITSM features


The Author

Nathan Williams is a senior SAP management and technology consultant with a prominent concentration in the area of SAP Application Lifecycle Management and SAP Solution Manager. He’s a frequent contributor to SAPexperts and SAPinsider, and a speaker at SAP TechEd and other conferences.

ISBN

978-1-59229-440-4

Обложка

Hardcover

Объём

892 страницы

Оглавление